Refund and Cancellation Policy

Last updated 7 October 2026. This policy applies to payments made on https://www.spedeli.com.

Spedeli sells milk for morning delivery. This Refund and Cancellation Policy explains when a payment can be cancelled or refunded, and how long that takes.

Cancellation before delivery

You can pause a coming morning until 6 hours before 9:00 AM. A paused morning is cancelled for that day. It is not delivered and it is not charged. After that cutoff, the morning stays on the route and cannot be cancelled.

Milk that was not delivered

If a morning is marked as could not deliver, that day’s milk is not taken from the wallet. You do not pay for milk you did not receive.

Milk that was delivered

Milk that was delivered is not refunded. A delivered morning has already been charged once, at the price shown when the order was placed.

Wallet top-up

Wallet money that has not been used for a delivered morning can be refunded. Ask from the refund form on this website. Tell us the date of payment, the mode of payment, and the amount. We verify those details against the payment. After the payment is verified, we refund the unused amount.

Subscription

The subscription is a separate charge for 30 days. It is not added to the wallet balance. If you ask for a refund before any morning has been delivered at the subscription price, we can refund the subscription charge after verification. Mornings already delivered at the subscription price are not refunded.

How a refund is sent

An approved refund is sent to the original payment method used for that payment. We start the refund within 7 business days after we verify the payment. Your bank, card network, or UPI app may take additional time to show the credit. Spedeli does not hold your card or UPI details, so the payment partner completes the credit.

How to ask

Use Refunds and Cancellations on this website, or write through Contact Us. Include the date of payment, the mode of payment, and the amount. We will acknowledge the request and tell you when the verification is finished.

What we cannot refund

Milk that was already delivered.
A morning that was not paused before the cutoff and was delivered.
A request we cannot match to a payment.